Where are orders shipped from?
Orders from solskinnorganics.com are shipped from our warehouses on the North East Coast of the United States outside of New York (PA). 

Where is my order?
If you have an account you can check your order's shipping status by going to My Orders in the My Account area. (https://account.solskinnorganics.com/)

At the time of checkout you will receive an Order Confirmation email. You will receive another email once your order has shipped containing tracking information which you can use to follow your shipment's progress.

Once your order has been dispatched you can follow its progress by clicking the tracking link in the Shipping Confirmation email.

Should you have require any further assistance in tracking or locating your order, please get in touch with our Customer Care and an Ambassador will be delighted to assist you.

Can I modify or cancel my order?
If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as possible.

Please note that orders that have already been processed cannot be changed or cancelled and must be returned. For help initiating a return please refer to our Returns and Refunds page.

What are my shipping options?
We offer standard shipping with tracking for every order.

You can find more information regarding our shipping methods and carriers on our Shipping and Delivery page, along with the approximate shipping windows for each method.

Why hasn't my order shipped yet?
We begin processing orders within 24 hours of placement on all operating business days. Our warehouses ship Monday through Friday - orders placed after 3:00 pm local time on Friday will be processed and shipped the following business day. Please note that local time refers to the time zone of our warehouse locations, not the location of the customer.

Our warehouses are closed for certain U.S. and Canadian holidays, and orders placed on these dates will be processed and shipped the following business day.

My preorder has not been shipped but it is past the estimated shipping date I saw when placing my order. When will I receive my order?
The estimated shipping date shown on the product page is an approximation and not a guarantee. We aim to ensure this estimation is as accurate as possible, and therefore it may change after you place your order. However, the shipment of your order may still surpass this date. In these instances, we invite you to reach out directly to Customer Care where an Ambassador will be delighted to assist you.

Questions About Payment

Which payment methods can I use?
We accept the following payment methods on solskinnorganics.com:

All major Credit Cards (Visa, Mastercard, American Express, Discover…)
Apple Pay
ShopPay

Why does my order show "estimated tax" at Checkout?
Sales Tax is applied to your order in accordance with individual state and local regulations. We collect sales taxes in all applicable states.

For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of the shipping address. The final amount will be equal to or less than the estimated Sales Tax shown to you at checkout. The final Sales Tax applied to your order will be indicated in the invoice you receive with the Shipping Confirmation email.

Questions About Returns and Refunds

How do I return my order?
To initiate a return for an order placed on solskinnorganics.com please review the instructions on our Returns and Refunds policy page.

You can initiate a Self-Serve Return via your existing Customer Account, or reach out to an ambassador and our Customer Care team will provide you with detailed instructions to initiate your return.

Once your return shipment reaches our warehouse, please allow up to 10 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed in our Return Policy, the item(s) will be sent back to you and your return request will be denied. Once your return has been accepted you will be issued a refund to the original form of payment and you will receive a confirmation email.

Can I return items from different orders in the same box?
Regretfully it is not possible to return items from different orders in the same box, and doing so may delay your refund.

Where possible, we request that you ship returns in their original shipping box. If you received multiple shipments for the same order, we kindly ask that you return them following the corresponding return instructions received by email.

Can I exchange my order?
We do not currently offer exchanges.

If you have changed your mind about an item you have ordered, you may return it for a refund within 14 days of receiving your order. Please ensure that the item is in its original condition, unopened and all packaging is intact.

You can contact our Customer Care team and an Ambassador will be pleased to guide you through the return process.

Can you issue my refund to a different payment method?
All refunds will be sent to the original payment method.